Depending on your location, the shipping cost will vary:

- Peninsula and Portugal Zone: €6.95 through MRW.

- Balearic Area: €9.95 through Correos Express.

- Canary Islands, Ceuta and Melilla Zone: €19.95 via Correos.

- France and Italy: €19.95 through UPS Standard.

- Rest of the EU area: €29.95 through UPS Standard.

- United Kingdom and rest of Europe area: €35 through UPS Standard.

- America Zone (North America, Central America and South America): €75 through DHL Express Worldwide.

- Rest of countries: €99.95.

*For orders over €100, the cost will be free for shipments to the Peninsula.

**The costs generated by customs for the import of our orders will be borne by the customer.

- Peninsula and Portugal area: 5-10 working days.

- Balearic Islands area: 5-10 working days.

- Canary Islands, Ceuta and Melilla area: 7-15 working days.

- Europe Zone: 7-15 working days.

*During promotional periods, sales , or Black Friday , these delivery times may also be affected nationwide. Due to the high volume of online orders, SHIPPING TIMES MAY BE DELAYED longer than usual, potentially reaching up to 15 business days.

For orders over €100, the cost will be free for shipments to the Peninsula.

For shipments destined outside the European Union, import procedures or charges may apply according to the regulations of the destination country. Customs and import costs are the responsibility of the customer. For destinations where tariffs or import charges may apply, these may be shown as an estimate at checkout once the delivery address has been provided. If any difference or additional charge is detected before shipping, we will contact the customer by email to inform them and request their acceptance before processing the order.

The shipping agency is assigned based on the order's destination and Rivera's logistics operations. For this reason, it is not possible to select a courier during the purchase process.

• Returns are accepted both online and in physical stores.
• Changes can only be made in-store.
• Changes are not processed online.

CHANGES
Exchanges can only be made at Rivera stores . You must present your receipt or order confirmation email.

We do not handle changes from the online store.

If you wish to exchange an item purchased online, you will need to make a new purchase and process the return of the original product.

RETURNS
You can return your online or in-store purchases at any Rivera store. For in-store returns, you must present your receipt or order confirmation email. No refunds will be issued in-store; the refund will be issued via the same payment method used for the purchase once the product has been received and processed by our warehouse.

Online returns
You can also request home collection of your order for returns. The maximum period for returning an item is 30 calendar days from receipt of the order. The item must be in perfect condition, with original tags and packaging. Any item* purchased through this website may be returned/exchanged within 30 days of receiving the package, provided it meets one of the following conditions:

1. DAMAGE: The product appears damaged and/or defective
2. ERROR: Due to a company error, the product delivered does not match the order.
3. DISSATISFACTION.

Earrings, necklaces, and other accessories from the FL Private Collection brand are non-returnable for hygiene reasons .

The refund will be made using the same payment method used for the purchase, once the product has been received and verified in our warehouse, within a maximum of 14 business days.

Return shipping cost:
Peninsula and Portugal: €6.95.
Rest of the European Union countries: €29.95.

Other destinations: contact us
In all other international areas, the cost will be calculated according to the country and will be deducted from the refund amount.

Shipping and return costs are non-refundable, except in cases of error on the part of Rivera or defective products.

Defective products or order error
If you receive an incorrect or defective item, please contact our customer service team within 7 calendar days of receipt, providing your order number and photos of the product. In these cases, Rivera will cover the collection and replacement costs.

Important
We do not process online exchanges, only returns. In-person exchanges are available exclusively at Rivera physical stores. Rivera reserves the right to refuse returns that are late or do not meet the stated conditions.

*Return shipping costs, including taxes and duties, for countries outside the EU are the responsibility of the customer. The customer must arrange the return and can request shipping information by emailing info@eduardorivera.es

**During sales periods, refund periods may be extended.

***Once you have submitted a return request through the website, you will not be able to return the package to the store.

We accept returns for both online and in-store purchases, provided that the established deadlines and conditions are met.

To return an item in-store, you will need to present the receipt or the order confirmation email. The refund will not be issued in-store at that moment, but rather through the same payment method used for the purchase, once the item has been validated and processed. Products purchased in the Outlet section cannot be returned in-store, only through our Online Portal

You can request a home pickup for your return.

The maximum period to return an item is 30 calendar days from the receipt of the order, in accordance with our commercial policy.

- To request a return for your online order, please follow these instructions:

1. Submit your return request through our Returns Portal. Enter your zip code and order tracking number to fill out the form, where you will:

- Select the item you wish to return.

- Then select the reason why you want to return the item.

- Choose the refund method. Arrange for your package to be picked up.

2. Pack the item in its original packaging, attaching the delivery note marked with the item you want to return.

3. Hand over the package, securely sealed, to the carrier.

- Another return option is to return the item to a store. To do so, go to one of our stores and hand over the item there. You will be given a credit note and, within 14 days, you will be refunded via the payment method used.

- Exchanges can only be made in Rivera physical stores. Bring the item and proof of purchase (confirmation email) with you. The condition of the product will be checked at the time and the exchange will be processed according to availability in the store. Exchanges cannot be made from the online store.

- Once the garment has been received at our warehouse, we will proceed to refund the money within a maximum period of 14 days.

- If you prefer to arrange the return with the shipping company of your choice, please contact info@eduardorivera.es info@eduardorivera.es to start the process. You must send the package well protected, with the delivery note marked and the item in its original packaging.

Once your order has been confirmed, you will receive the corresponding information by email. If you need more information about the status of your order, you can contact our customer service team.

If you have received delivery confirmation but have not received your order, we recommend checking first to see if the courier delivered it to another authorized person or a drop-off point. If you cannot locate the package, please contact our team so we can help you investigate the issue.

If you find that an item is missing when you receive your order, please contact our customer service team with your order number so we can investigate the issue and help you as soon as possible.

You have 30 calendar days from the receipt of your order to request a return in accordance with our commercial policy.

In addition, in accordance with current regulations, you can exercise your legal right of withdrawal within 14 calendar days of receiving the order, without needing to justify your decision.

To do so, you must expressly notify our customer service, for example by email at info@eduardorivera.es, indicating your order number.

When the withdrawal is exercised within the legal term, the amounts paid, including initial ordinary shipping costs, will be refunded using the same payment method used for the purchase. The refund may be withheld until the product is received.

For a return to be accepted, the product must be delivered in good condition, with its tags, and without having been used beyond what is necessary to verify its nature, characteristics, and functioning.

Whenever possible, we recommend keeping the original packaging, although it will not be mandatory when it is incompatible with exercising the legal right of withdrawal.

Returns are not accepted for earrings due to hygiene reasons, nor for mesh accessories, nor for certain party bags or accessories from the FL Private Collection brand, except in the case of a defective product or an order error.

Unless there is an error in the order or the product is defective, return costs will be borne by the customer.

• Peninsula and Portugal: €6.95
  
• Rest of the European Union: €29.95
  
• Other destinations: consult

If you receive a defective item or an item different from the one ordered, please contact our customer service team, providing your order number and attaching photos of the product received.

After reviewing the incident, Rivera will cover the collection costs and, when applicable, the replacement of the item. Early communication of the incident does not affect the consumer's legal rights.

• Access our Returns Portal
  
• Enter your postal code and order tracking number.
  
• Select the item you wish to return.
  
• Indicate the reason for the return.
  
• Choose your refund method.
  
• Arrange for package collection.
  
• Prepare the item in suitable packaging, including the delivery note or proof of purchase.
  
• Hand the sealed package to the courier.

You can also return an online purchase at any of our physical stores. To do so, you must present the item along with the receipt or order confirmation email. The product's condition will be checked in-store, and the refund will subsequently be processed using the same payment method used for the purchase.

If you prefer to manage the return using a shipping agency of your choice, you must first contact our customer service at info@eduardorivera.es to initiate the process.

In this case:

• The package must be sent properly protected,
• Including the delivery note or proof of purchase
• And the item in suitable condition for return.

Once the item has been received in our warehouses or the return has been validated in a physical store, it will be checked to ensure that the product meets the return conditions. If everything is correct, the refund will be issued using the same payment method used for the purchase, within the applicable legal period.

During sales periods or times of high demand, processing times may be extended within legal limits.

• The online store does not handle exchanges, only returns.
  
• In-person exchanges are exclusively carried out at Rivera physical stores.
  
• Returns outside the deadline or that do not meet the stated conditions will not be accepted.
  
• During sales or high-demand campaigns, refund periods may be extended within legal limits.
  
• If the return has been initiated through the website, the package cannot subsequently be delivered to a physical store.